Good luck on your continuing battle with this
so-called service department, Sally, and thank you
from all of us.

I believe that most people--even crooks and
morons--have some capacity to learn. We can only hope
that, thanks to your efforts Sally, the valuable
lesson this jerk learns is that not all old-VW people
will tuck tail and drift away. That every now and
then, one of them will come back, bite him in the *ss
and not let go until he makes things right.

So if the next time I visit a dealer service center,
the staff there seems exceptionally polite and
helpful, and winces a little bit whenever I look
directly at them, I will know that you--or someone
like you--has won a small victory for all of us. And
for that I thank you.

Jeffrey Earl
1983 diesel Westfalia "Vanasazi"

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