I second this and also swear off Bus Depot.  My experience was with Coil Springs that are bouncing me and my van to death. I also received long emails about how I should be a better consumer.  Well Thanks to the education I received from Bus Depot, I am now a better consumer and have found the guys over at Gowesty http://www.gowesty.com to be very customer service oriented.  

Take Care

-----Original Message-----
From: phil cain [mailto:bearsvw2000@YAHOO.COM]
Sent: Friday, August 22, 2003 9:37 PM
To: vanagon@GERRY.VANAGON.COM
Subject: Bus Depot's Service, long complaint

Well I just got a good serving of poor to bad service
from Ron's business, My engine overhaul is in
progress, heads in the machine shop, ordered a few
parts from Bus Depot, Order came in nicely, took valve
guides to the machine shop to have installed, guides
were ordered as standard, when measured they were
over-sized. All I am getting is double talk about
checking everything again just to make sure that
everything that I have already checked is right.
everything will be alright,I'm going to send it back
for a refund and order from someone else that can do
or ship what I ask for. Thanks Ron for setting me
straight on how to keep a business running, it's a
good thing that this is not a customers car, just a
spare engine for my bus. This was my first try with
Bus Depot and most likely my last unless I can be
convinced otherwise. thanks for letting me blow off
some steam. Phil

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