I understand you point and I always argue that everybody is innocent. So I always attempt to communicate and work with people in every situation.  My issue is when an individual understands the situation and still chooses a course of action that does not consider the customer as a person who is supporting a business.

Your consideration needs to work both ways.  It should not always be about one person, that is not a business relationship or other for that matter.

Take Care

-----Original Message-----
From: jesse and monica [mailto:jjmojo@SUSCOM.NET]
Sent: Saturday, August 23, 2003 9:28 AM
To: vanagon@GERRY.VANAGON.COM
Subject: Re: Bus Depot's Service, long complaint

Dang..You guys are a tough crowd....I understand the frustration when
you get incorrect parts thought the mail...it's a pain...but like Ron
said....he's human.
Keep in mind he has a family to go home
to...headaches....depression...nerves just like the rest of us. If you
don't like his service go somewhere else and let fate take it's course
with his business...if he truley sucks at running a business....his
business will fail...If he would not return your money or avoided
trying to correct the problem....I could understand the "harsh" words
but...come on....there are people starving in the world....people shoot
other people because of being cut off in traffic....
get a grip...and waste your anger on something more worthwhile....
later,
jesse
one part hippie...one part redneck....