Daryl rocks!! He is good peeps :)

Chris DeLong
Fine Tuning
206.367.5503
www.finetuningperformance.com
Seattle, WA USA

>From: Daryl Christensen <aatransaxle@DIRECWAY.COM>
>Reply-To: Daryl Christensen <aatransaxle@DIRECWAY.COM>
>To: vanagon@GERRY.VANAGON.COM
>Subject: Re: Opinions on tranny rebuilds
>Date: Tue, 27 Jan 2004 18:24:44 -0800
>
>George...
>I just figured my comback rate for last year and it was 3.2%. Most years it
>is about the same. I do about 250 trannys a year but work by myself and
>don't really feel comfortable doing any more than that. Rick has been is
>business longer, but he is an old fart like me..old school. I know of
>genaric transmission shops that do mostly automatics who are pleased with a
>20% failure rate...that don't cut it for me. I for one have increased my
>per
>trans costs to keep these 20 yr old tranny's on the road without raising
>the
>price for the last 5 years.
>Most of us will work with any customer who has a problem. I have done full
>warranty repairs and found out afterwards the customer was not forthcoming
>about how & what happened. As with other quality companies, my reputation
>superseeds all warranty claims and I would rather take it in the checkbook
>than get a bad rap. I think RickLong has the same attitude.
>Daryl of AA Transaxle
>Duvall, WA. (Seattle area)
>1-877-377-0773 toll free
>425-788-4070
>aatransaxle.com
>
>----- Original Message -----
>From: "george packard" <georgepackard@MCTTELECOM.COM>
>To: <vanagon@GERRY.VANAGON.COM>
>Sent: Tuesday, January 27, 2004 12:44 PM
>Subject: Re: Opinions on tranny rebuilds from Long Enterprises?
>
>
> > Back to the thread I started last week about reputation of Rick Long in
> > Sebastapol, CA and his tranny rebuilds. Tolga posted that he'd had a
> > problem with a Long tranny and was not happy with his treatment.
> >
> > I called Rick a few days ago and asked about that, and he looked at his
> > notes and said the transmission was out of warranty, but he had offered
> > Tolga a fix for a nominal fee, and also offered to pay $32/hr shop fee
> > for R and R of the bad transmission.
> >
> > I don't have Tolga's side of the story.
> >
> > Anyway, Rick does do a 2 year warranty, not as good as Daryl
> > Chistenesen 3 year promise, but Rick seems to be willing to negotiate a
> > fair deal on unusual situations.  He says he has done 6000 trannys with
> > a three percent return rate. Not bad, in my opinion, for rebuilts.
> >
> > I'd be curious to know what Daryl's replacement rate is, and what is
> > considered standard for the business...Daryl, if you are reading this,
> > let us know!
> >
> > George in NH
> > 82 Westy, 86 Westy Weekender, 87 Vanagon GL

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