Sorry but these days no one should take the word of anyone about products.
We live in an age of spam, virus and rampant liars.

A request for a digital picture is reasonable.

Many companies want you to return a product first and delay things for two
weeks or more. I have had to convince a vendor that the return postage is a
waste in order to get service. In one case all I had to do was send in or
email a product sticker.

HOWEVER, I find that many companies now will accept an email photo of the
product in question. I see this as convenient. If I were in your shoes I
would have emailed the photo first before the telephone interview.

William

SNIP

> Has anyone else had to send in digital proof of something as simple as
> mirror-handedness? I mean, don't you think they should take my word for
> it after the exhaustive phone interview?
>
> Jim
>