To those of us who definitely know our "right from our left," it may seem
redundant, to ask for some photographic proof.

However; working with many, even professionals, who should know better, the
old: "your right or my right", "facing the front of the engine?", "the right
side of the vehicle, yea, on the divers side"(they were facing the front of
the vehicle) and every other possible way to get confused!

I've had to deal, to many times, with the wrong part being ordered or having
it returned to me, just to send it back again (and argue about the
additional shipping cost).

A picture "IS" worth a thousand words. Thanks for the idea, if I were still
in the business, I'd make it policy!

Paul
----- Original Message -----
From: "Jim Felder" <felder@KNOLOGY.NET>
To: <vanagon@GERRY.VANAGON.COM>
Sent: Wednesday, March 31, 2004 12:41 PM
Subject: Bus Depot's STRICT return screening policy

> I recently ordered some parts from Bus Depot, and my order included a
> right hand mirror for my 83 westy. I thought it looked a little
> problematical, so I stepped outside to check it. It's a left hand
> (driver side) mirror. I stepped back in and found my invoice slip. I
> ordered a right side, for sure, it says.
>
> So I call Bus Depot. We determined after checking all the part numbers
> that the manufacturer put it in the wrong box in Germany, not BD's
> fault.
>
> But here's the kicker: After going through five minute of "OK, can you
> see yourself, is it up-and-down, is the mount sticking out to the
> right? It is? It's in your right hand? Are you sure? It's up and down,
> right, not horizontal, right?..." they want me to send them a digital
> picture!
>
> Has anyone else had to send in digital proof of something as simple as
> mirror-handedness? I mean, don't you think they should take my word for
> it after the exhaustive phone interview?
>
> Jim