<<<I know I am being baited and I will not rise to it, but I do want to
clear the air.>>

Get an Bionic Breeze, Holmes puts out a real nice air cleaning unit too.

<< I have NEVER dealt with anyone named Robert Cardo ever. I have never
spoken with him via phone or sold him a part. He has never visited me at
Van-Again. Nothing. So when Mr. Cardo says a line like, "I know better"
and sounds like he has some mysterious inside knowledge of the workings
here at Van-Again,>>>

No, and where in the paragraph highlighted did I mention I had anything
done by you--I didn't, and I wouldn't.
Especially after I saw that you had Joy's Westy for an extended period
of time, and after you touched it and gave it a clean bill of health,
somewhere shortly thereafter she seemed to blow a hose, in the middle of
nowhere, and smoked her engine.

 A good thorough inspection.

Seem's to me you were wearing the wrong glasses again.

Better take a tip to Lenscrafter's--the script you are dealing with
isn't working.

I casually mentioned in a warrantee situation, I know you would drop
everything you are currently doing and jump right on it.

Much faster and more efficient than VW themselves.

Yea Right.

I like the rod, I like the reel, I like the line, I like the leader, I
like the hook, But the bait stinks.

Nice Try Popeye.

<<2. Get you a replacement engine in a timely manner if you do have a
break down (let's laugh some more).>>

Another depends.
depends on the service writer, the service manager,and the parts manager
all collectively working together.

You have to understand that there are more vehicles on the block than
just your Vanagon.

I know Ken,you'd drop everything your currently into and get a warrantee
engine job done right now.
I don't believe that,and know better.>>