<<<Ah yes and then there is the famous book or wrench time where we will
charge book if its shorter and actual if its longer win win for the
garage, loose loose for the customer.>>>

Really?
Chris you had best go grab a Snap On or Mac guy, load up with 20, 30
grand worth of tools and get into some wrenching for a living.

You'll soon find the Mitchell's book is more than fair, and if you have
just average mechanical aptitude you'll soon starve.
Or be eating a bunch of peanut butter and
jelly on cracker's for breakfast, lunch, and dinner.

Let me give you a for instance.

If my memory serves me right a type 2 air cooled Bus pays 8 hours to R&R
both the heads.

There is no way on this earth that this job can get done in this amount
of time.

So who's getting hosed?

The customer?

I think not.

You best try walking the walk prior to talking the talk.

You don't have a clue.