Larry, others may disagree with the following,  but here is what has worked
for me in the past.  One, stay away from dealerships if at all possible.
Two, always pay with a credit card, and don't hesitate to use the
protections built into credit card transactions, IF and ONLY IF, you have
given the dealer the opportunity to correct mistakes his techs have made,
and he has given you BS or more bad work.  Three, if you find a shop with
good mgmt. and good techs, support it so it will be around when you really
need it.  Four, remember that you are in Georgia, and C- work is considered
to be more than acceptable.

John
Macon, GA
'84 7-passenger

----- Original Message -----
From: "AAG - Larry Word" <word_aag@COMCAST.NET>
To: <vanagon@GERRY.VANAGON.COM>
Sent: Sunday, October 02, 2005 5:10 PM
Subject: Vanagon owner w/ non-VW dealer compliant

Here's what you get when your wife won't drive the Vanagon for a daily
driver....

My 1996 Dodge Grand Caravan is broken AGAIN.  The dealer "fixed" it last
week but
same symptoms again this W/E (72 hrs. later).

**Does anyone in VW Vanagonland know the best place to place a dealer
compliant to
get their attention and focus on my problem????????

Douglas County Dodge
Douglasville, Ga.

This is the dealer in Georgia I am dealing with.  Their initial repairs have
now caused additional
issues (engine harness wire now hitting axle and burned thru, rigged
throttle body return spring
which I did not ask them to "customize", etc.....

I'd appreciate any help someone might offer as this is the family's "good
van" which was in good
shape overall until they customized it to cover their own mistakes.....
.
I'd drive my Vanagon until the day I die, thank you....

Larry
Georgia