Don�t know if they still have it but chrysler used to have an 800 number for
product complaints to corporate level.  I had to use it only once and was
shocked at the fantastic service.  Called on one item but mentioned a second
I had noted while they had the vehicle apart for the inspection when I
complained to the service rep about the work.  An optional corrosion
preventive treatment had not been applied correctly.  The wheel and axle job
they did was not staying fixed (the primary reason for the call).  Mentioned
the second as well while I was heated up already.  Was sent to another
dealer 25 miles away with a complaints inspection manager.  He had the tech
do the same disassemble and I was refunded everything and they corrected the
job with the CORRECT parts.  Got a check in the mail for the corrosion
prevention product from chrysler about 10 days after the call.
jimt

On 10/2/05 6:19 PM, "John Lauterbach" <lauterba@BELLSOUTH.NET> wrote:

> Larry, others may disagree with the following,  but here is what has worked
> for me in the past.  One, stay away from dealerships if at all possible.
> Two, always pay with a credit card, and don't hesitate to use the
> protections built into credit card transactions, IF and ONLY IF, you have
> given the dealer the opportunity to correct mistakes his techs have made,
> and he has given you BS or more bad work.  Three, if you find a shop with
> good mgmt. and good techs, support it so it will be around when you really
> need it.  Four, remember that you are in Georgia, and C- work is considered
> to be more than acceptable.
> 
> John
> Macon, GA
> '84 7-passenger
>