Doesn't sound like the Bus Depot I know. I have ordered a good bit of
stuff from BD over the years, and with one exception got my orders
without a hitch. The hitch had to do with a mix-up involving UPS so I
don't count that one as a negative. In the last 6 weeks there has been
more stuff I have gotten there. Still no problems.

Every outfit will once in a while have to live through a snafu of some
sort, but that's life. Inconvenient at times, but live life as it comes.
Like the 'Lil Boy sez 'Don't sweat the petty thing's, and don't pet the
sweaty things!" Good philosophy for a long life.

Regards,

John Rodgers
88 GL Driver

Rico Dagastino wrote:

>I have been trying to purchase at the Bus Depot for two weeks the bushings,
>springs, ball joints, etc. necessary to renew the shifter mechanism on my 87
>Vanagon.  I first looked up  online for the shifter renewal kit and  then
>called the Bus Depot to make sure the kit listed contained all of the  necessary
>parts to renew the shifter from the front of the van to the rear of  the van at
>the transmission.  The clerk I spoke with assured me the kit  contained all
>of the necessary parts.  I ordered the kit.  After the  kit arrived I
>discovered that it contained only the parts necessary to renew the  bushings, etc. at
>the rear of the van.  I called and expressed my  unhappiness and spoke to
>another individual who took the information about  the parts I needed to service
>the ball joint assembly at the base of the  shifter. We referenced the same page
>in the Bentley manual and I told him I  needed all of the parts between
>points A and B in the quantities shown in the  diagram.  When the second order
>arrived it was missing two of the  parts necessary to make the repairs. I
>understand the parts I needed were  not items the Bus Depot regularly carried in stock
>and that extra effort  was required to get them from the dealer. If you have
>this situation  occur, in which you need parts that the Bus Depot does not
>regularly keep in  stock, please make sure that your are willing to accept the
>difficulties this  may cause.   When you place such orders with the Bus Depot
>be very careful that you make as clear as possible your requirements as far  as
>specific quantities and parts.
>  This afternoon,  I went to the local VW dealership and  ordered the parts
>required for the repair which the Bus Depot did not  ship. In the span of five
>minutes the ordering process was complete and I  was assured that the
>necessary and specified parts would arrive by  next Tuesday.  Remember, retail is a
>very difficult business and many  companies do little more than do what is
>minimally required to make a  sale.  Those that are willing take responsibility for
>poor service and make  the necessary changes in their protocol to assure that
>such failures in service  are as infrequent as possible are rare.  Maybe I
>will just have to keep  looking.
>
>Rico Dagastino
>
>
>
>