> As it turned out, I was waiting in Colorado even longer for 
> other stuff, so I didn't bother getting directly in touch 
> with Ron about the problems.  But since he's on this list, 
> now he'll know!

If you typed in the credit card number wrong upon checkout, we would not
have upgraded the shipping at our expense. But if it was entered properly,
and the error was on our end, the employee was supposed to upgrade you to
Air on our dime. That's the policy. Sounds like the employee you spoke to
was somewhat vague about why the card had declined. If he or she didn't
know, or couldn't explain it properly, he should have turned it over to a
manager. 

You all know how to reach me by email.  If you phone, Dan, my store manager,
is almost always available. Please don't hesitate at all to ask for one of
us if you ever are less than satisfied with any Bus Depot experience.  I
have also reiterated to all of my employees that if a customer has a problem
that they cannot promptly resolve themselves to the customer's satisfaction,
they should turn it over to Dan right away whether the customer asks for him
or not. No business never makes a mistake (and for the volume of packages we
ship, I have to say in my defense that we don't make many). But it is very
important to me than when a mistake does happen, we do everything within
reason to make things right.

- Ron Salmon
  The Bus Depot, Inc.
  www.busdepot.com
  (215)  234-VWVW

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Toll-Free for Orders by PART # :  1-866-BUS-DEPOT