> On my first order with them it has now been 11 days w/o a 
> confirmation of shipment and an inquiry via email has not 
> been responded to.

Robert,

When you placed your order online, you forgot to specify the color of the
poptop decal that you needed. (The item listing says "specify color when
ordering" but you did not.)  Your order was ready to ship on the very day
you placed it, so Althea at our shop called and left you a message asking
what color decal you needed.  However we never received a reply, so your
order is still on hold awaiting your reply. As soon as you let us know what
color you need, we can release your order.

As for your email requesting order status that was "not responded to," you
gave us all of 8 minutes to respond!  While we try to respond to email
promptly, nobody's that fast!  According to my time stamps in Outlook, you
sent the email asking about the status of your order at 7:44 pm last night -
44 minutes after we closed. Your post here saying that "an inquiry via email
has not been responded to" is time-stamped just 8 minutes later!   After
checking every email account I found no other inquiry from you between when
you placed your order and last night.  If we had received one, we certainly
would have responded promptly that we were awaiting your color choice.  We
generally try to respond to email inquiries within one business day.  (But
if you email us after we are closed, of course, it will certainly be the
next day before we can respond.)

In any event, if you can call us or email sales@busdepot.com with your color
choice, we certainly will get your order right out the door. Sorry for any
inconvenience.

- Ron Salmon
  The Bus Depot, Inc.
  www.busdepot.com
  (215)  234-VWVW

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Toll-Free for Orders by PART # :  1-866-BUS-DEPOT