In a message dated 1/25/2006 11:06:43 AM Pacific Standard Time,
jbange@GMAIL.COM writes:

>Actually, as much as such businesses might wish it were so, the  bottom line
>is NOT that customers should be grateful that the business  exists to serve
>them. It is businesses that should be grateful that  they have such a
>critical niche that customers are willing to put up  with their errors. I
>fill a fairly esoteric niche in my own business,  but I would never want my
>customers to feel like my existence was  "doing them a favor". I am pleased
>when they are grateful for the  service I render, but I'm always very clear
>that this is  BUSINESS.

John--

Yeah, I agree. In the old days when I worked with my Grandad in a  family
business I never heard him ever blame a customer for anything--not even  under
his breath. I never heard him make an excuse.

He said, "If you ever find yourself explaining to a customer why you're
right, it's a pretty good sign you're wrong."

And I have to say, financially things are a little rough right now, so we
don't even have a fairly esoteric niche at my house. But if I ever need one
filled, you're the guy I'm gonna contact.

Keep up the good work.

Jeff
83.5 Westy
LA,CA