On 4/10/06, Jonathan Farrugia <jfarrugi@umich.edu> wrote:

Jon,

> Tim
>
> i find it amusing about the issue with the valve adjusting screws you
> mentioned.  that cost several hours of billable time on the gowesty engine
> given that it failed 50 miles from home.  gowesty told me that they had
> never heard of such a problem and refused to compensate the customer from
> what the customer told me.

This is b.s. of they didnt compensate them.. when did
this happen? (i.e. how many years ago or was it just
recently)  If it was several years ago, I might see the
point, but when I brought the issue up, they were straight
with me, apologized, sent me a batch of new screws and
valve cover gaskets and also gave me store credit for
the amount of $$ that I had to shell out to get a local
shop to fix it.  I did one of them myself, but  the other
two times it happened to me, I couldnt get the
screw out without removing the whole rocker arm
assy. so I had a local shop do it for me (approx
$50-$75 depending upon what else I had them do)
cant remember.

Havent had the issue since (knock on wood) and it
was only on the l.h. side of the engine (viewed from
the rear)

> everone makes mistakes and experiences part failures.  how they stand
> behind their product is how i measure them.

exactly.. again, what was the timeframe, recently?

I know they were having a heck of a time getting
screws that wouldnt fracture.  In fact, they were sending
them back out for rehardening/testing, which showed me
they sincerely wanted to address the problem, but
denying it is not right, unless they completely fixed
the issue.

 -tim