

| Subject: | Re: Fun with UPS--DON'T USE THEM. |
| From: | Wil Haslup |
| Date: | Thu, 27 Apr 2006 15:17:45 -0400 |
joe trussell wrote: > What can Brown do for you? Overcharge you and lose your cargo, apparently. Having the wheels picked up relies on a driver. Banding relies on a driver (unless you'd already done it and then you've got heavier packages...and UPS has weight restrictions because they rely on the drivers to carry stuff). I'm not defending them but generally I don't depend on what people tell me over the phone. If I can't read it it ain't so because you can't make them back it up. There are some things I have to depend on UPS for...U.S.P.S., FedEx or other are just not priced well enough to manage some items. I've shipped computers and monitors sold on ebay and you're talking 20-30 lbs so you're in UPS's neighborhood weightwise. I pack it and take directly to the local UPS center and avoid the higher priced, privately owned mail centers. I have them weigh it and they tell me the price and tell me if my packing complies with their rules. At that point, I've got tracking and insurance and have yet to lose anything. On the other side, I worked as a warehouse manager handling inventory for a small retail firm for a while and we depended on UPS for deliveries of stock in a busy resort area. The drivers were stretched to their limits in vacation season and verged on being reckless on days when they were particularly fried. I don't doubt that mistakes happen and things get lost and the wrong things get quoted but do what you can to avoid introducing a human's discretion into the system and you come out ahead. Depend on the systems they've organized and do what you can to make your package NOT depart from it and require special handling and you'll have fewer problems. As for shipping tires/wheels I'm thinking a freight trucking company might give you a better price and be less risk. -- Wil "It is a mistake to think you can solve any major problems just with potatoes." -- Douglas Adams
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