Anybody have any dealing with these people?

 I ordered a bumper from them while my van was getting her new motor, maybe
two months ago. I got her back yesterday and when I took the plastic off the
bumper it was already dented! I called and received an e mail saying they
felt too much time has passed to file a claim for damages and that I should
pay to have the dents removed by someone local.

 Actually, I hit the ceiling when I read it. Just wanted to feel out others
experiences with them.

Rob