Well, I'll add to the complaining -- I sent them an email about a wrong
dizzy cap they sent -- it was listed on their website as for an 84 vanagon,
but it doesn't fit the plug wires (In another place on their website it
shows through '83, but not where you order!)  On top of it, the "OEM
quality" version they sent was defective, so I can't even use it on our bug!

Bottom line -- NO reply from them.  My response: NO MORE ORDERS!  I already
gave up buying anything from them that may require any degree of support,
even though I like to spread orders around a bit.  Time is too valuable to
argue with them over a $6 cap.  I buy a lot of VW bug and vanagon stuff, but
no more from them.  There are plenty of good and supportive vendors out
there, so why put up with hassles....

--Rich

-----Original Message-----
From: Vanagon Mailing List [mailto:vanagon@GERRY.VANAGON.COM] On Behalf Of
Joel VanderKwaak
Sent: Thursday, August 31, 2006 9:07 PM
To: vanagon@GERRY.VANAGON.COM
Subject: Re: Issues with CIP?

I once ordered what I thought were fender flares. 10 min after I place the
online order I realized my mistake (I'd ordered fenders, doh). I could not
cancel or modify the order at the point, but could have returned the item,
after delivery, by paying a restocking fee.

On 8/31/06, Shawn Wright <vwdiesels@gmail.com> wrote:
>
> Anyone have issues with CIP1.ca/com with regard to returns? I received the
> wrong part yesterday (a Jetta radiator, when I ordered a Vanagon one), and
> not only were they not apologetic, they were quite certain that they could
> not
> have screwed up, and that I was mistaken - their computer told them so.
> When I gave the part # on the the box (not the one I ordered), and
> described
> how it is 1/2 the size of a Vanagon rad, the guy (Chris, apparently the
> manager) asked me to take a digital picture and send it to him! After 3
> calls,
> he finally gave me an RMA#, and told me to send it back prepaid...
>
> I am still hopeful that they will make good and issue a refund, but at
> this
> point, it will take one damn good apology to make me consider dealing with
> these guys again. I've dealt with them maybe 5-6 times over 10 years, and
> this is definitely not what I expected.
>
>
> Shawn Wright
> http://members.shaw.ca/vwdiesels
> '88 Westy 1.6TD 5 speed
> '85 Jetta Diesel 1.6NA
>
>>