Weird... I have ordered many things from them and never had an issue.  They
seem to have this fetish for UPS though which really bugs me.

The do hire monkeys in their automated warehouse, so I think they were
smoking their banana peels that day.

David Marshall

-----Original Message-----
From: Vanagon Mailing List [mailto:vanagon@gerry.vanagon.com] On Behalf Of
Shawn Wright
Sent: August 31, 2006 20:38
To: vanagon@GERRY.VANAGON.COM
Subject: Issues with CIP?

Anyone have issues with CIP1.ca/com with regard to returns? I received the
wrong part yesterday (a Jetta radiator, when I ordered a Vanagon one), and
not only were they not apologetic, they were quite certain that they could
not
have screwed up, and that I was mistaken - their computer told them so.
When I gave the part # on the the box (not the one I ordered), and described
how it is 1/2 the size of a Vanagon rad, the guy (Chris, apparently the
manager) asked me to take a digital picture and send it to him! After 3
calls,
he finally gave me an RMA#, and told me to send it back prepaid...

I am still hopeful that they will make good and issue a refund, but at this
point, it will take one damn good apology to make me consider dealing with
these guys again. I've dealt with them maybe 5-6 times over 10 years, and
this is definitely not what I expected.

Shawn Wright
http://members.shaw.ca/vwdiesels
'88 Westy 1.6TD 5 speed
'85 Jetta Diesel 1.6NA