Frank, the answers are below:

Regards,
Dan Petschenig

Stebro PSD Ltd.
6939 McKeown Drive, Greely,ON,Canada
Ph: 613-821-9693/Toll Free888-878-3276
Fax 613-821-0780 Mail: _sales@stebro.net_ (mailto:sales@stebro.net)
Web:  _www.stebro.net_ (http://www.stebro.net/)

On Jan 3, 2007, at 7:11 AM, _RAlanen@aol.com_ (mailto:RAlanen@aol.com)  wrote:

Dan, I  nor anyone else has heard a peep from you on this subject for days.
See  copied messages below.  What we want to know is:

    When are you going to repair  Max's muffler ?

As soon as he sends  it to me or he gives me an address to send his brackets
to.

How your going to repair Max's  muffler ?

Weld on the new brackets as  required and check over the rest of the muffler .

How your going to rebuild  confidence in the Vanagon community so I can sell
your mufflers  ?

I will continue to warranty the  mufflers like we always have. I will post a
response on the net outlining out  warranty and our commitment to it.

How your going to compensate  me for lost business and time  ?

Frank, please be more specific  here. You have sold between 10-20 mufflers
each year for the last ten years. Are  you saying you won't reach these totals
this year? Do you require some help in  reaching these totals?

This message from STEBRO arrived soon  after the above so I'm including it
here:

Hello, my name is Dan Petschenig and I am the owner of  Stebro PSD Ltd.
I have been asked by Frank Condelli to clarify our product  warranty due to
some bracket cracking that has occurred on some Vanagon  muffler units.
First of all, these brackets were well designed but could  not handle the
excessive vibration on some Vanagon engines. The brackets  cracked at a stress
point and either require to be rewelded or replaced. We  have produced new
brackets that will handle the excessive vibration found on  some Vanagon engines.

Our warranty is very simple and is clearly stated on our web
site.(_www.stebro.net_ (http://www.stebro.net/) )
Send us the muffler in question and we will repair it and  send it back to
you at our cost. If you can't send it to us, we will send out  new brackets to
you at our cost. Due to the variables involved(quality of  work, cost of work
etc), we will not cover any labour costs outside of our  production facility.

Stebro has a lifetime warranty on all of their products and  we stand behind
it. I will include a copy of warranty below.

Regards,
Dan Petschenig
Stebro

Life Time Warranty
All Stebro products include a Life Time Warranty which  covers any premature
system failure for as long as the customer owns the car.  Stebro will repair
or replace the system for the original purchaser at  Stebro's expense. Stebro
is committed to stand behind all the products we  produce and strive to achieve
customer satisfaction. Special circumstances  such as poor installation,
product abuse or engine malfunctioning may limit or  void this warranty.

Warranty Returns
All systems that require warranty work are to be sent to our  North American
production facility. The original purchaser is required to  remove and return
the system at their own expense. Stebro will cover the cost  of the warranty
repair or replacement including the shipping costs back to the  customer. In
some cases, Stebro can provide a temporary system to ensure  minimal down time
for the vehicle involved. Stebro will require a deposit in  these cases to
ensure the return of the tempoary system.
When a Stebro system requires warranty work, please contact  our customer
service with your original invoice information, and you will  receive a
WRN(warranty return number). A WRN is required for all  returns.

Regards,
Dan Petschenig

Stebro PSD Ltd.
6939 McKeown Drive, Greely,ON,Canada
Ph: 613-821-9693/Toll Free888-878-3276
Fax 613-821-0780 Mail: _sales@stebro.net_ (mailto:sales@stebro.net)
Web:  _www.stebro.net_ (http://www.stebro.net/)

Cheers,

Frank  Condelli
Almonte, Ontario, Canada
'87 Westy, '90 Carat, '87 Wolfsburg  (Forsale) & Lionel Trains (_Collection
for  sale_ (http://members.aol.com/Fkc43/trainsal.htm) )
Vanagon/Vanagon Westfalia Service in the Ottawa Valley
_Frank Condelli &  Associates_ (http://members.aol.com/Fkc43/busindex.html)
_Vanagon  Stainless Steel Exhaust Systems_
(http://members.aol.com/Fkc43/stebro.htm)
_BusFusion_ (http://members.aol.com/BusFusion/bfhome.htm)  a VW Camper
camping event, Almonte, ON, June 07 ~ 10,  2007