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Subject:Re: Mechanic VS customer (i need you imput!)
From:BJ Feddish
Date:Sat, 28 Apr 2007 17:53:50 -0400

First, I want to say I can't believe how low your rates are. It would
probably be cheaper to for me to drive up there to Canada then get my van
fixed locally. :)

In my opinion, after all the work you've done I agree with all the list
members that think the customer should be happy with you finishing off with
the door jams, etc.

That being said as a sole proprietor myself each job is extremely important
and you are always looking for 100% customer satisfaction when it comes to
your customers. Nothing else will do. This is a tough call as far as a
business decision goes, you don't want to eat the time you put into it and
you don't want an unhappy customer.  I would have a long talk with the
customer and go over all the work you put into the van and explain what
everyone else has been saying, you are trying to match a 20+ year old color
and you used the exact paint that was required.

99% of us would be ecstatic at the job you did on that van, that other 1%
are a pain in the arse.

Bryan