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Subject:Re: Mechanic vs Master Craftsman was Mechanic VS customer (i need you imput!)
From:Florian Speier
Date:Mon, 30 Apr 2007 20:00:31 -0700

>
> All of us that have encouraged you to raise your rates need to get a
> "Lifetime Customer Discount Coupon".

may I disagree here please.  The only way to stop bens undercharging is by
making the first step as a customer and simply paying him more.  Now, I have
an easy time saying this as I am pretty far away and therefore unfortunately
not a customer, so I guess I will send him a check next time I use on of his
great how-tos on the webpage.
there is a wonderful scene in the book "the firm of the future" about the
author (a lawyer) telling his pediatrist to charge more, but the guy never
changes his rates. When the pediatrist one day charges him $40 for relieving
his foot from constant pain when walking, he just pays him $70. Not as tip,
he just wants his bill changed from $40 to $70. It worked, the guy changed
his rates for everyone next day.

Flo

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