Well I hate to say it, but I buy Japanese cars when I want to get serious.
Our local VW dealer in Nanaimo is a creep. I once took a car in to trade in
on a VW Fox and he laughed when he looked at the car, and just walked away.
No explanation, no small talk etc, just went back into the show room. Talk
about ignorant.
I drive a Mazda 3 and the dealer replaced my headlight when it burnt out,
even though I was going to buy one from the parts dept. He said no problem,
and then had the lot boy wash the car for me. Now that's service. I drive
old VW's because I love the memories they evoke. I DON"T drive them because
I like VWOC. Look at the way they went after everybody for copyright
infringement. Killing flies with a sledgehammer. The corporate company is a
bunch of lowlifes.
Courtney
----- Original Message -----
From: "David Kao" <dtkao0205@YAHOO.COM>
To: <vanagon@GERRY.VANAGON.COM>
Sent: Thursday, June 07, 2007 5:21 PM
Subject: [NVC] VW warranty scam

> Just hung up a phone conversation with VWoA. I am disappointed and
> have to say VW really sucks. VWoA and VW dealerships are full of scams.
> Maybe I should not be supprised. But I still want to say it loud.
>
> VWoA first said my 2001 Passat only has a 2 year 20,000 mile bumper to
> bumper
> warranty. When I argued they then said 5 years/50,000 miles. When I said
> to look at page 7 of the owner's manual then they said 10 years/100,000
> miles.
>
> VW dealership first said no warranty and quoted $500 - $800 for my CV
> joint
> problem. When I called after reading page 7 one more time at home then
> they
> said if the CV boot is torn then the warranty will not apply. The I called
> VWoA. 3 days, that's what it took for them to call me back, they finally
> said
> I have to have an official diagnose done by a VW dealer in order to
> determine
> if the warranty applies. They advised that there will be an examination
> fee
> I have to pay for the official diagnose. I am afraid that they may say the
> boot
> is not an internal part of the powertrain. So I may end up paying $80 for
> nothing. The boot is torn. I told them. Doesn't matter. The official VW
> diagnose
> is still required.
>
> Although it's late in the game but I really want to say VW sucks. My 2001
> Passat
> has had many problems:
>
> -Leaking head cover gaskets. Botton of car full of greese now.
> -Check engine light on many times. Dealer quoted $3000 for repair. When I
> mentioned
> Federal mandated emission device warranty they rewrote the work order. It
> became a
> recall. They reprogrammed the ECU.
> -$204 estimate for replacing fan belt ($46 belt) which I did it myself in
> 30 min.
> -Dealer suggested timing belt change at 70,000 mile despite owners manual
> says 105,000.
> That would be a $1000 work order.
> -When I tried to deal with head cover gasket leak myself. A platic hose on
> the top of
> the cover break into 2 pieces with a toucj of my fingers. Dealer wanted
> more than $100
> just for the part.
> -When I had a brake light bulb burnt out within one year of owning the
> Passat dealer
> said to make an apointment (takes a week) to get it replaced by warranty.
> -Both head lights, at least one brake light, one turn signal light have
> burnt out within
> warranty. I ended up taking care of them myself.
> -There were 3 recalls but I was never notified.
> -I have to always call before buying a dealer part. If I get a quote on
> the phone but
> do not mention that I called the price will be higher than the quoted
> price a;ways.
>
> VW sucks, full of scams and I should not be surprised. But frankly Passat
> quality
> is a huge disappointment for me. I can't believe I have had so many
> small/medium
> problems in only 6 years of owning one from brand new. I think I am going
> to stay
> away from any VW, probably all German cars ever. Reliability/quality is a
> huge
> question. VWoA/VW dealer credibility and honesty is a huge problem.
>
> Enough said, still feeling bad though.
>
> David
>
>
>
>
>
>
>
>
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