Ya know, Ron....
I've been a business and organizational management consultant for many, many
years ....
And I view your response below as not responsive and specifically
misleading.

You can disagree all you want but, truth be known, perceptions of your
resource is a genuinely, subjective and real consequence of what you offer
for sale as well as of the follow up consumer services your company provides
to purchases of the products you provide.
SamC
----- Original Message -----
From: "The Bus Depot" <vanagon@BUSDEPOT.COM>
To: <vanagon@GERRY.VANAGON.COM>
Sent: Sunday, June 24, 2007 6:29 PM
Subject: Re: eBay Professor for Vanagon parts ...

>> > I have to disagree. Busdepot is nothing but bargains.
>> > It's true, you better not be in a big hurry, or be willing
>> > to pay extra for quick shipping...
>
>> Well, I suppose you value your time less than I do. If a
>> vendor says they should ship in 1-3 days, I expect that
>> they usually will.
>
>
> Mike, I'll have to look up your order details and email you directly on
> Monday (it's best handled directly, really; no need to copy it to 1000
> people), as I don't have current customer files at home. I did pull up an
> old backup copy I have here at home, and I see that of your 3 orders in
> November shipped either the same day you placed them or the following
> working day.  (I guess you'd forgotten about those experiences when you
> published your comments.)
>
> We have never promised to ship all orders in 1-3 days.  In fact, you chose
> Economy shipping, which specifies that you expect to see your parts in
> 7-10
> business days. (It says this four times, in fact - first where you choose
> that shipping option, a second time when you submit your order, a third
> time
> on our order terms page, and a fourth time by email after you place the
> order.) Economy orders are processed in the order received, so actual ship
> date can vary.  Usually we beat the 7-10 estimate by a good margin, and
> indeed most parts do ship within 1-3 working days (as did all 3 of your
> orders in November), but this is not guaranteed.  That is why we list
> those
> particular items as USUALLY shipping in 1-3 WORKING days - not as
> guaranteed
> to ship in 1-3 calendar days.  (And of course special order items and
> backorders can take longer.)
>
> We do offer Expedited delivery options, with guaranteed delivery as
> quickly
> as overnight.  Since you are reasonably close by, upgrading to guaranteed
> 3
> day delivery is usually rather cheap.  Expedited orders go right to the
> front of the line, and if in stock they ship the same or next working day
> (depending on how late in the day you order). Your list discount will
> usually more than offset the upgrade to Expedited shipping, should you
> need
> it.  Or if you're not in a rush, save a few bucks and go with Economy
> shipping.
>
> I will get back to you tomorrow after I look up your most recent order.
> I'll
> also look up the Christmas one you mentioned, but I gather it reached you
> within the 7-10 working days they we specify. (Due to UPS shipping
> holidays,
> 10 business days would have been January 2, and indeed you mention that
> you
> got it right after the new year.)  If you need to reach me, feel free to
> click on "reply" instead of "reply to all" and it goes right to my desk.
>
> - Ron Salmon
>  The Bus Depot, Inc.
>  www.busdepot.com
>  (215)  234-VWVW
>
> _____________________________________________
> Toll-Free for Orders by PART # :  1-866-BUS-DEPOT