

| Subject: | Re: Labor, 28 hours, customer say, i have no money.... |
| From: | David Kao |
| Date: | Wed, 8 Aug 2007 08:57:58 -0700 |
Maybe it is just me but I have never heard of paying a deposit for a repair up front. Maybe this is between you and your mechanic. Ever heard of a term called Mechanic's Lien? If you are willing to pay up front you may want to learn what Mechanic's Lien is. David --- Dave Vickery <davevickery@HOTMAIL.COM> wrote: > That's not the description of an honest mechanic in my mind, it is one that > is living hand to mouth. Sorry, I don't mean to be insulting, but if a > mechanic asked me to pay up front, I would know it was not a well funded > (and I would assume) not a well run business, unless it had just started. > I've heard of contractor's that do the same thing, and there it is probably > more common, but I wouldn't not do it. > > I had Just Brakes ask for payment before they finished the job that was > taking longer because they wanted to count the sales in that week's figures. > That sets off questions in my mind that they have that much pressure to > make numbers. > > Dave in Denver > > > >From: Kenneth Wilford <kenwilfy@COMCAST.NET> > >Reply-To: Kenneth Wilford <kenwilfy@COMCAST.NET> > >To: vanagon@GERRY.VANAGON.COM > >Subject: Re: Labor, 28 hours, customer say, i have no money.... > >Date: Wed, 8 Aug 2007 08:03:17 -0400 > > > >Ben, > > > >You have to cover yourself on these jobs. I always get at least a 50% > >deposit on jobs larger than just a couple of hours. I make up an > >estimate and try to estimate high because there is usually always > >something that you didn't notice or can't see until you get it all > >ripped apart. If you estimate high and come in under it the customer > >thinks you are awesome (like Scotty on Star Trek), if it goes up a > >little at least they are more prepared for the price. Once I get the > >estimate typed up I can either email or just give it to the customer. > >The customer approves it, I get the 50% deposit via cash, credit card, > >even a check since you can wait for it to clear before you start the > >job. If it is an extremely large job, I get 50% then at another point > >that the customer and I agree to, I get another 25%, then the final 25% > >on completion. > > > >Parts cost money. I don't have extra cash sitting around to buy all of > >the parts that a customer might need for a large job. But if you get > >the 50% deposit you should have at least enough to cover your parts and > >keep things rolling until the job is done. > > > >A real customer that wants the work done will have no problem giving you > >a deposit. Any changes that I have to make to the estimate that are > >larger than $100 I call the customer and clear it with them first. When > >it is all done we go for a ride together in the van and any questions he > >(or she) has are addressed and then when they are happy, I get the rest > >of the money and they get their invoice with "Paid in Full" on it. Now > >everyone is happy. I am happy because I have done a great job and have > >gotten my reward for doing so. The customer is happy because their baby > >is back on the road and they can have more confidence in it. > > > >I have learned these painful lessons after doing this for almost 10 > >years now. But if you learn something from the lesson, then at least it > >is not in vain. > > > >I am posting this to the list so that list members know how an honest > >mechanic does business. Checks and balances on both parties. I even > >keep the old parts until the customer comes and checks out the van. If > >they request them, I can show the old parts that were removed and > >replaced so that there are no questions. Again you have to cover > >yourself. I recommend all female customers who are dealing with a shop > >for the first time, request that they show you the old parts after > >completing the job. Do this when you approve the estimate that way they > >know to keep the old parts. Even if you have no clue what the parts are > >that you are looking at, it lets folks know that you are going to check > >on them and keep them accountable. > > > >Hope this helps, > >Ken Wilford > >John 3:16 > >www.vanagain.com > > > > > >Benny boy wrote: > > > >>Me: > >>Sir, you Air-Cool van is ready and working fine (new heads, pistons + a > >>lot > >>of small stuff), 130psi all around, temp is fine, tested. Ready to drive, > >>don't forget, drive smooth, oil change between 700-1000km. > >> > >>Customer: Ok, thank so much. I can go camping now, how much? > >> > >>Me: 3399$ > >> > >>Customer: ho, ok, can i make a check? > >> > >>Me: NO check, i had to many problems with those, sorry, cash, credit. > >>Debit > >>as a max of 1000$ per day just so you know. > >> > >>Customer: ho, i don't have enough on my credit card, what shoud i do? > >>Maybe > >>i have enough in my bank account??? > >> > >>Me: Sir, i have spent 3.5 days in a row in your van, i have grease up to > >>my > >>a**... find a solution... CREDIT, CASH or NO van, sorry but i'm sure you > >>understand my point of view. > >> > >>Customer: Well, i'm no sure how to find the money! > >> > >>Me: Sir, i told you before an approx of the total bill, you didn't say > >>nothing, you said go ahead! > >> > >>Customer: well, i will find a way, how can i pay again? > >> > >>Me: Cash or credit (me sound VERY COLD) > >>--------------------------------------------------------------- > >> > >>The conclusion... > >>This is not the first time this happen to me, far from it, what the hell > >>is > >>the problem with people like that??????? i work my ass off... and this is > >>the answer i get. > >> > >>Frustration! yes, it is. > >> > >>We always blame the business men, the customers is always right... yea.. > >>sure. > >> > >>I tell you all because if this happen to me.. i'm sure some of you did so > >>one day!!! think twice before doing it again! > >> > >>Ben > >>http://www.benplace.com/bjp3.htm > >> > >> > >> > > _________________________________________________________________ > Booking a flight? Know when to buy with airfare predictions on MSN Travel. > http://travel.msn.com/Articles/aboutfarecast.aspx&ocid=T001MSN25A07001 > ____________________________________________________________________________________ Building a website is a piece of cake. Yahoo! Small Business gives you all the tools to get online. http://smallbusiness.yahoo.com/webhosting
Have something to add on this topic today? Revive this thread in the forum »