Regarding your question of should BD pay for overnight shipping-

I run a warehouse for a computer parts distributor.
We triple check all orders, but occasionally something gets past us.
We pay for return shipping and obviously free shipping for the correct
replacement parts.
However, we expect the customer to understand we are human and make mistakes
from time to time.
We ship ground only for errors, no overnight.

We also have a policy in place that says the customer is responsible for
verifying the contents of shipment and report damage or errors within 24
hours.

If you need a replacement gasket that quick, try your local dealer.  If it
rains, put a tarp over the back end.

Really, I see your side of the argument, but you are responsible for
verifying contents and finding problems, even if they are small.

-----Original Message-----
From: Vanagon Mailing List [mailto:vanagon@gerry.vanagon.com] On Behalf Of
Aaron Pearson
Sent: Tuesday, October 16, 2007 5:44 PM
To: vanagon@GERRY.VANAGON.COM
Subject: bus depot window gaskets

i ordered bus depot's "window seal restoration kit: includes all window
seals except front door window seals. Windshield, rear hatch window, side
windows."

i should have checked the contents.  my package (received 2 weeks ago) only
contains four gaskets, when it should include six.  if i had done that, i
could have called bus depot straight away and had six gaskets before i took
the van to the shop.  what i couldn't have easily determined is that i had
two front windshield gaskets and zero rear hatch gaskets.  they are pretty
close in size, and when you hold the front gasket up to the back window, it
looks like it will fit.

my van is now at the shop, and the rear window is on the floor of the
garage.  the front gasket doesn't fit the rear, even when they removed a
section.  the rubber is a different thickness so it doesn't work.  i called
bus depot, and they'll ship a rear gasket overnight, but they expect me to
pay half of the shipping.  add that to the price the glass shop will charge
me for doing the window twice.

i accept that a simple inspection would have revealed the two missing
gaskets, but how am i responsible for the front vs. rear error?  am i wrong
to expect free overnight shipping?  how am i supposed to drive my van around
without a rear window?  what do i do if it rains, as it's too tall for my
garage?

aaron
'87 syncro westy ej22
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