> Don't waste your time with the BBB, it's a member organization that never finds fault with it's members (the business). It's like reporting a real estate agent to the board of realtors-which is made up of real estate agents-yeah, they always find fault with one of their own.         Jeff
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If you file a complaint, it remains accessible to others, via the web
page, or telephone inquiry, so it may well save someone from a similar
situation. The BBB is not where you go to get any help or restitution.
That is the job of consumer protection agency, but if you want to put
out the word that the shop is a  rip-off, BBB is the only real way to
go. Doesn't do much unless someone is savvy enough to look, but its
free, and I highly recommend that those see shops like this, file the
complaint. You won't get any personal satisfaction, other than maybe
helping someone else avoid an issue.

John