Don't forget that the "Service Advisors" at dealers are on commission.
Their incentive is to create problems, not satisfy customers.  You are
really on your own now, they cannot be trusted, you can't believe anything
they say.

Roland

-----Original Message-----
From: Vanagon Mailing List [mailto:vanagon@gerry.vanagon.com] On Behalf Of
David Kao
Sent: Tuesday, January 29, 2008 11:21 PM
To: vanagon@GERRY.VANAGON.COM
Subject: Re: Stevens Creek Volkswagen in Santa Clara

Maybe this is actually an American culture in the auto industry.
A warranty is not really meant a warranty. It means if you are able
to fight you will get it. I do not want to fight it any more. I
don't think I will have any advantage by getting a pair of
remanufactured axles.

David

--- Allan Streib <streib@cs.indiana.edu> wrote:

> New car warranties are a marketing gambit, just like rebates.  They
> are not a guarantee that you won't have problems.  They  are not an
> indicator of the real longevity or quality of the vehicle.  Not at
> all.  KIA has 10 year warranties.  Why?  Are their cars that good?
> NO, it's because it is the only way they can get people to buy them.
>
> Problems getting them to actually honor the warranty when something
> does go wrong is not unique to VW.  I have heard horror stories about
> people trying to get Chrysler to honor their warranties.
>
> Sorry to hear of your troubles.  Hope they come around.
>
> Allan
>

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