I had the same response when dealing with the bus depot.
I was ordering a set of dishes, the vanagon kind with little blue, green and
red busses/ vans alike & she went to the back pulled them and gave me a
better description.

Although it took me over a year to finally put the 2 99cent clutch and brake
rubber pads on.

@dam

On Fri, Jan 16, 2009 at 11:25 AM, Jeff Lincoln <magikvw@gmail.com> wrote:

> Hey, I just had to call the Bus Depot with a question about an order I was
> placing. I'll have to say that speaking with them this time was the same as
> the other times I've had to call - they are some of the nicest people.
>
> I ftoo often find the opposite when communicating with other  customer
> service persons. It is certainly a breath of fresh air.
>
> So Kudos to Matt @ Bus Depot.
>
> --
> Thanks,
>
> Jeff
> '90 Carat (Grover)
> '86 (We call this one Parts)
> '78 Bus (Melissa) Patty's Bus
>