

| Subject: | Cost of Tech Support was Frugal Mechanic? |
| From: | Loren Busch |
| Date: | Thu, 12 Feb 2009 08:07:18 -0800 |
RE: Cheaper Online Parts Surces I remember a sign I saw in a local pizza parlour some years back: "We don't argue with the competition that sells for less, they know what their product is worth" So let me pose a couple of questions: Do you wait till the fire starts to buy fire insurance for your home? Do you wait for an accident to buy liability insurance or collision for your vehicles? Do you wait till you have a dead battery to buy jumper cables or a battery charger? Of course not. So let me make you an offer. Would you pay a dollar or two extra per month to have a technical expert available to tell you what part you really need for the next repair or maintainence job on your rig? That's what we are doing when we support the online vendors that support us. Sure, you can probably find a part a couple of dollars cheaper somewhere but by supporting the vendors we have we can provide some assurance that they might still be there, still be in business, the next time we need them. And especially when we need to call them and ask for tech support. To me 'cost' is 'dollars over time' and 'cheaper' usually means less dollars in the short term but the high possibility of more dollars in the future. I grew up in a machine shop and two rules have followed me all my life: "Do it right the first time" and "Use the right tool".
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