

| Subject: | Re: Mechanics using customer supplied parts.. Was bars leaks |
| From: | Dave Mcneely |
| Date: | Thu, 17 Sep 2009 11:52:27 -0400 |
I once saw a sign (it's been many years ago now) in a shop on this subject. The sign showed a customer burdened with the makings of meal, some of which had flies buzzing around, standing at the counter of a diner. The caption read something like, "You don't ask a restaurant to cook your breakfast from stuff you bring in. Don't ask us to install parts you bring in." On Thu, Sep 17, 2009 at 10:31 AM , Jake de Villiers wrote: > That's just perfect Mark! =) > > On Thu, Sep 17, 2009 at 5:41 AM, Mark Dearing wrote: > >> In a message dated 9/16/2009 11:20:55 P.M. Eastern Daylight Time, >> thargrav@HIWAAY.NET writes: >> >> I have a very different opinion. >> >> A friend who is dead now, used to work on all my stuff I could not >> get to, >> would not let customers bring in their own parts. He stated more >> than once >> that he was tired of customers bringing in used stuff that often was >> not >> in >> any better shape than what he pulled off and he was tired of >> customers >> bringing in incorrect parts. >> >> He would let customers pick up & pay for parts with their own money >> provided >> he ordered what was needed. >> >> As far as cost is concerned? Shops do get a discount, but they >> should, and >> they should make a profit on the parts they buy to install on your >> Vanagon. >> It's just a part of business, like gasoline at a gas station or milk >> from >> WallyWorld. >> >> Thanks, >> Tom Hargrave >> 256-656-1924 >> >> Our Web Sites: >> www.kegkits.com >> www.stir-plate.com >> www.andyshotsauce.com >> >> >> -----Original Message----- >> From: Vanagon Mailing List [mailto:vanagon@GERRY.VANAGON.COM] On >> Behalf >> Of >> B >> Feddish >> Sent: Wednesday, September 16, 2009 7:25 PM >> To: vanagon@GERRY.VANAGON.COM >> Subject: Mechanics using customer supplied parts.. Was bars leaks >> >>>> If you have a mechanic that refuses to warranty parts not >>>> purchased >> through him, I can fully understand his postion, however to refuse >> to >> install anything that he didn't sell you is an indicator that you >> need to >> consider a new wrench. As times get tighter and the willing >> spenders >> become >> fewer in number some attitudes along these lines will change. >> >> My Vanagon Shop will install whatever proper part you bring, but >> only >> warranty the labor and installation, not the part. So if it falls >> off, >> he'll fix it, if it breaks you pay to fix it. Pretty fair I'd say. >> (Kudos >> to StephansAutohaus, Sacramento, an oasis of service and >> professionalism >> in >> a desert of mediocrity) > >> Good topic. I've always had mechanics that would put in parts that >> I knew >> were considerably cheaper than what they could get. My current >> mechanic >> had >> no problem with it and would even stop work to call me to say I need >> "x" >> part and if I could get it cheaper at say BD or somewhere else. I >> never >> abused this by showing up with spark plugs and distributer caps but >> a $99 >> BD >> muffler beats $300 from the dealer, no matter if he added a "secret >> markup". >> Unfortunatly my mechanic had a fallout with his partner and closed >> shop >> and >> now he works for a shop nearby as regular mechanic and the owner >> HATES >> that >> I bring parts. He gave my wife the nastiest look when she was >> dragging my >> BD >> EV muffler into the shop last week. I even gave them the chance to >> find a >> non-dealer muffler for the EV and they cound not. If they ever tell >> me to >> stop bringing my own stuff I'll find another mechanic. >> >> Bryan >> >> >> >> hey guys what I do is tell the customer this, first no quarantee >> of any >> kind, second if it is the wrong part and I have to reinstall your >> old part >> till the correct part comes in I have to charge you for the job and >> then >> again when I do it again, third if it is the wrong part and the >> vehicle is >> stuck on my lift then it is $50/hour when it is sitting there waiting >> on >> you >> to get me the correct part. last my labor rate for your parts just >> went >> up. This is when they normally tell me to get the correct parts >> later >> mark dearing >> > > > > -- > Jake > > 1984 Vanagon GL > 1986 Westy Weekender "Dixie" > > Crescent Beach, BC > > www.thebassspa.com > www.crescentbeachguitar.com > http://subyjake.googlepages.com/mydixiedarlin%27
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