Probably a good thing that he left

----- Original Message -----
From: Arkady Mirvis <arkadymirvis@GMAIL.COM>
Date: Friday, December 11, 2009 5:46 pm
Subject: Back and forth

> I met recently in Frankfurt an old German mechanic returning after
> 2 years in USA. Joachim-Gottlib (his name) wasn't of great opinion
> about the service in USA and working habbits. I, he said, hardly
> escaped nervous breakdown soon after my arrival to USA and then
> was constantly on the edge of insanity seeing dirt, parts and
> tools on the floor. Then very few professionally trained employes,
> mostly kids repeating mistakes of their trainers. I was outraged
> that the place had only one experienced (?) person controlling
> bunch of inexperienced employes.
> Nobody really did mental work and service was haphazard, trial and
> error, sweating out. Nobody was able to do the work in required
> time standard and the customer was often charged for work not done.
> I, myself was not once overcharged. I recall my 1984 Westy driven
> to Gensinger (New Jersey) dealership ( 3 miles from my home) for
> coolant replacement. It wasn't done right and the dealer corrected
> the work after I did show him my Bentley manual.
> My brother had a station on Long Island (NY) and made a fortune
> after he sent 2 of his mechanics to MB for training. He bought all
> professional tools and got great clientele. How was he thanked?
> Both mechanics soon left renting bays at other places (started
> working for themselves).
>
> A.M.
>