Skip to main content
Gerry | Vanagon
Checking account...
← vanagon.com home · Continue the discussion in the forum
VanagonEuroVan
Subject:Re: NVC - ice damage to my 09 Jetta wagon
From:Bill Shawley
Date:Fri, 31 Dec 2010 20:24:13 +0000

If told to get lost call the vw consumer service number and plead your case, I've been helped on numerous occasions when denied by a dealership.  I always mention my vw ownership history and involvement in vw groups.  Normal customer service rules apply start off cordial and work your way to a-hole if they don't attempt to remedy things.  Also if you have to call consumer advocate mention your knowledge of the tab existence.

Good luck

Ryan

> Date: Fri, 31 Dec 2010 12:55:06 -0700
> From: mtbiker62@GMAIL.COM
> Subject: Re: NVC - ice damage to my 09 Jetta wagon
> To: vanagon@GERRY.VANAGON.COM
> 
> Do you know yet what your insurance company has to say about it?
> Since the vehicle is obviously still under warranty, I'll bet they would
> "have an angle" (rationale) that would avoid their culpability?
> bob
> On Dec 31, 2010, at 12:44 PM, Jeff Palmer wrote:
> 
> > Hi everyone,
> > 
> > I need some advice.  I have had some ice damage to my 09 Jetta wagon as a result of ice buildup between the driver's door and front fender.  A little googling led me to TSB 57 07 05 which remedies the problem.  I took it back to VW for a look and they are checking to see if it would be covered under the warranty.  I would assume this type of thing would be covered under the warranty - any comments or suggestions?  Or counterpoints when VW inevitably tells me to take a hike?
> > 
> > Happy New Year in advance!
> > 
> > Thanks
> > Jeff
> > 09 Jetta wagon
> > 85 Westfalia GL

Have something to add on this topic today? Revive this thread in the forum »