Don"t change the way you are at all, Scott. Just say something dopey
like, "right, you're the guy who wanted the gold wiring in your diesel
Syncro. I priced it, but it's even worse than I said it would be."

Then it's in their hands to say, "no I'm the guy who ..."

And don't let this bother you. It's a minor problem in what is
otherwise great customer relations!

Mark

On Jan 31, 2011, at 4:48 PM, Scott Daniel - Turbovans wrote:

> hi..
> well yes I do do 'personal relatiohship' as my business style.
>
> but ...this was 'some guy' a few weeks ago on a list ..
> I just happened to forget it was today for that part for a guy from
> BC .
> I gotta take more gingo biloba.
>
> should I try to be more distant ?
> will that help ?
> more aloof and less interested in their individual vanagon
> success ? ?  Will that help....then they'll know for sure ..I gotta
> remind this guy who I am.
>
> and I often do deal with many people like  it was 'just yesterday'
> even though it's been years.. Need some more interaction first
> though I think.
>
> yes..must be your supposition ....
> I'll work on it !
>
> lol !
> Scott
> ----- Original Message ----- From: "Mark Hineline" <hineline@ocotillofield.net
> >
> To: "Scott Daniel - Turbovans" <scottdaniel@TURBOVANS.COM>; <vanagon@GERRY.VANAGON.COM
> >
> Sent: Monday, January 31, 2011 3:56 PM
> Subject: Re: Need to finish restoration
>
>
>> It might be the technology. Or ...
>>
>> You might be so personable in a techy sort of way that people think
>> they are the only customers you've ever talked to so of course you
>> would remember them
>>
>> Jim Thompson is like that. When I got FI parts from him a dozen
>> years ago it was like I was talking to my new best friend.
>>
>> It wouldn't surprise me if you are like that, Scott.
>>
>> Mark
>>
>> Sent from my Verizon Wireless BlackBerry
>>
>> -----Original Message-----
>> From:         Scott Daniel - Turbovans <scottdaniel@TURBOVANS.COM>
>> Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
>> Date:         Mon, 31 Jan 2011 15:17:52
>> To: <vanagon@GERRY.VANAGON.COM>
>> Reply-To:     Scott Daniel - Turbovans <scottdaniel@TURBOVANS.COM>
>> Subject:      Re: Need to finish restoration
>>
>> Hi Paul, nice to see your post.
>>
>> No Kidding ..
>> 'if people could just say'...
>>
>> here's my text from a rant on this subject I just wrote.
>> ( and it IS the technology ..it has to be, that is making people less
>> thoughtful and helpful of their own situation these days.  This
>> would never
>> ever happen in the 60's, 70's or 80's ..people had to actually
>> THINK back
>> then. )
>>
>> I'll try to keep it short.
>> The request is to 'think proactively' to supply people with necessary
>> information to understand what it is they are trying to accomplish.
>>
>> the classic of course is '...fabulous XYZ Vanagon or vanagon parts
>> for sale,
>> fantastic deal, great price' ...
>> etc. and *they never mention where it is* !
>>
>> getting to be a joke almost ...so somebody has to say .."ok, that's
>> nice,
>> now where the blank blank is it ???"
>>
>> Or tech questions and never say the engine type or Vanagon  year
>> and type
>> etc.  Too common.
>>
>> similarily ...
>> Two really nice guys drive into my shop today ..
>> I'm kinda like ..'Hi ...did you just stop by to check out my
>> operation and
>> vans?" ...
>> I got a kinda of  a 'yes' on that.
>>
>> I show 'em around ...
>> After a while the guy spots the parts I've saved for him ..
>> which was the purpose of the visit that he didn't mention driving
>> up  !
>> I talk to lots of people all the time about parts and
>> vanagons ....dozens of
>> conversations all the time..
>> why the guy didn't say
>> 'Hi, I'm George here to pick up those parts we talked about ' ..
>>
>> is just beyond me.
>> it MUST BE .....the iphones, the GPS etc is making people dumber
>> and dumber
>> !
>>
>> so please...try to give the pertinent information to help YOURSELF
>> get what
>> it is you are after !
>> thanks.
>> I'm serious ...people are lot dumber and more  thoughtless...there,
>> that's a
>> good word for it ..'THOUGHTLESS' ...than they ever used to
>> be. ..it's a
>> creeping malaise in the culture.
>>
>> I guess I'll make it standard practice....if they don't offer, I'll
>> have to
>> say,   'Please state the purpose of your visit.  "
>> that really shouldn't be neccessary of course.
>> The technology has made people forget the need to identify who they
>> are and
>> what they are trying to accomplish, apparently, and sadly..
>> And even
>> where they are.
>>
>> Evidently people  assume subconsciously that technology is going to
>> do the
>> basic work for them.
>> It doesn't.
>>
>> anyway ..'try' ..ok ?
>> thanks.
>>
>>
>> ----- Original Message -----
>> From: "Paul Guzyk" <paullist08@GUZYK.COM>
>> To: <vanagon@GERRY.VANAGON.COM>
>> Sent: Monday, January 31, 2011 1:53 PM
>> Subject: Re: Need to finish restoration
>>
>>
>>> Nowadays phone numbers don't always provide good location info.
>>> i.e. my "landline" is a NYC number, my cell is a SF number, yet I'm
>>> physically in Boulder, Colorado.   If people could just say where
>>> there
>>> stuff is for sale (or where they need it) that will help.
>>>
>>> On Mon, Jan 31, 2011 at 8:48 AM, Peter T. Owsianowski <
>>> pnoceanwesty@gmail.com> wrote:
>>>
>>>> Reverse Look Up though Poynt sez:  Alexandria, VA.
>>>>
>>>> On 1/31/11, Paul Guzyk <paullist08@guzyk.com> wrote:
>>>> > Hey Nik, you may want to let the list know where you are.
>>>> Some > things
>>>> like
>>>> > sliding door panels are a PITA to ship.
>>>> >
>>>> > In general, if anyone is selling or posting wanted items,
>>>> please say
>>>> where
>>>> > you are.
>>>> >
>>>> > On Sun, Jan 30, 2011 at 5:06 PM, Nik Maravich <nikmaravich@gmail.com
>>>> >
>>>> wrote:
>>>> >
>>>> >> I am restoring my 1987 Vanagon and I am looking for  a gray
>>>> sliding
>>>> >> door
>>>> >> panel, with the cloth insert and chrome strip. I also need a
>>>> pari of
>>>> black
>>>> >> framed sliding door window.
>>>> >>
>>>> >>
>>>> >>  Nik Maravich
>>>> >> 571-296-9817
>>>> >>
>>>> >
>>>>
>>>> --
>>>> Sent from my mobile device
>>>>
>>>> Pete
>>>> '79 Westy "Aardvark"
>>>> '87 Westy "JoesVan"
>>>> WWW.Busesbythebeach.com
>>>>
>