hey Mark ..
thanks for the great suggestion !

Scott
turbovans
----- Original Message -----
From: "Mark L. Hineline" <hineline@ocotillofield.net>
To: "Scott Daniel - Turbovans" <scottdaniel@TURBOVANS.COM>
Cc: <vanagon@GERRY.VANAGON.COM>
Sent: Monday, January 31, 2011 5:00 PM
Subject: Re: Need to finish restoration

> Don"t change the way you are at all, Scott. Just say something dopey
> like, "right, you're the guy who wanted the gold wiring in your diesel
> Syncro. I priced it, but it's even worse than I said it would be."
>
> Then it's in their hands to say, "no I'm the guy who ..."
>
> And don't let this bother you. It's a minor problem in what is  otherwise
> great customer relations!
>
> Mark
>
>
>
> On Jan 31, 2011, at 4:48 PM, Scott Daniel - Turbovans wrote:
>
>> hi..
>> well yes I do do 'personal relatiohship' as my business style.
>>
>> but ...this was 'some guy' a few weeks ago on a list ..
>> I just happened to forget it was today for that part for a guy from  BC .
>> I gotta take more gingo biloba.
>>
>> should I try to be more distant ?
>> will that help ?
>> more aloof and less interested in their individual vanagon  success ? ?
>> Will that help....then they'll know for sure ..I gotta  remind this guy
>> who I am.
>>
>> and I often do deal with many people like  it was 'just yesterday'  even
>> though it's been years.. Need some more interaction first  though I
>> think.
>>
>> yes..must be your supposition ....
>> I'll work on it !
>>
>> lol !
>> Scott
>> ----- Original Message ----- From: "Mark Hineline"
>> <hineline@ocotillofield.net
>> >
>> To: "Scott Daniel - Turbovans" <scottdaniel@TURBOVANS.COM>;
>> <vanagon@GERRY.VANAGON.COM
>> >
>> Sent: Monday, January 31, 2011 3:56 PM
>> Subject: Re: Need to finish restoration
>>
>>
>>> It might be the technology. Or ...
>>>
>>> You might be so personable in a techy sort of way that people think
>>> they are the only customers you've ever talked to so of course you
>>> would remember them
>>>
>>> Jim Thompson is like that. When I got FI parts from him a dozen  years
>>> ago it was like I was talking to my new best friend.
>>>
>>> It wouldn't surprise me if you are like that, Scott.
>>>
>>> Mark
>>>
>>> Sent from my Verizon Wireless BlackBerry
>>>
>>> -----Original Message-----
>>> From:         Scott Daniel - Turbovans <scottdaniel@TURBOVANS.COM>
>>> Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
>>> Date:         Mon, 31 Jan 2011 15:17:52
>>> To: <vanagon@GERRY.VANAGON.COM>
>>> Reply-To:     Scott Daniel - Turbovans <scottdaniel@TURBOVANS.COM>
>>> Subject:      Re: Need to finish restoration
>>>
>>> Hi Paul, nice to see your post.
>>>
>>> No Kidding ..
>>> 'if people could just say'...
>>>
>>> here's my text from a rant on this subject I just wrote.
>>> ( and it IS the technology ..it has to be, that is making people less
>>> thoughtful and helpful of their own situation these days.  This  would
>>> never
>>> ever happen in the 60's, 70's or 80's ..people had to actually  THINK
>>> back
>>> then. )
>>>
>>> I'll try to keep it short.
>>> The request is to 'think proactively' to supply people with necessary
>>> information to understand what it is they are trying to accomplish.
>>>
>>> the classic of course is '...fabulous XYZ Vanagon or vanagon parts  for
>>> sale,
>>> fantastic deal, great price' ...
>>> etc. and *they never mention where it is* !
>>>
>>> getting to be a joke almost ...so somebody has to say .."ok, that's
>>> nice,
>>> now where the blank blank is it ???"
>>>
>>> Or tech questions and never say the engine type or Vanagon  year  and
>>> type
>>> etc.  Too common.
>>>
>>> similarily ...
>>> Two really nice guys drive into my shop today ..
>>> I'm kinda like ..'Hi ...did you just stop by to check out my  operation
>>> and
>>> vans?" ...
>>> I got a kinda of  a 'yes' on that.
>>>
>>> I show 'em around ...
>>> After a while the guy spots the parts I've saved for him ..
>>> which was the purpose of the visit that he didn't mention driving  up  !
>>> I talk to lots of people all the time about parts and  vanagons
>>> ....dozens of
>>> conversations all the time..
>>> why the guy didn't say
>>> 'Hi, I'm George here to pick up those parts we talked about ' ..
>>>
>>> is just beyond me.
>>> it MUST BE .....the iphones, the GPS etc is making people dumber  and
>>> dumber
>>> !
>>>
>>> so please...try to give the pertinent information to help YOURSELF  get
>>> what
>>> it is you are after !
>>> thanks.
>>> I'm serious ...people are lot dumber and more  thoughtless...there,
>>> that's a
>>> good word for it ..'THOUGHTLESS' ...than they ever used to  be. ..it's a
>>> creeping malaise in the culture.
>>>
>>> I guess I'll make it standard practice....if they don't offer, I'll
>>> have to
>>> say,   'Please state the purpose of your visit.  "
>>> that really shouldn't be neccessary of course.
>>> The technology has made people forget the need to identify who they  are
>>> and
>>> what they are trying to accomplish, apparently, and sadly..         And
>>> even
>>> where they are.
>>>
>>> Evidently people  assume subconsciously that technology is going to  do
>>> the
>>> basic work for them.
>>> It doesn't.
>>>
>>> anyway ..'try' ..ok ?
>>> thanks.
>>>
>>>
>>> ----- Original Message -----
>>> From: "Paul Guzyk" <paullist08@GUZYK.COM>
>>> To: <vanagon@GERRY.VANAGON.COM>
>>> Sent: Monday, January 31, 2011 1:53 PM
>>> Subject: Re: Need to finish restoration
>>>
>>>
>>>> Nowadays phone numbers don't always provide good location info.
>>>> i.e. my "landline" is a NYC number, my cell is a SF number, yet I'm
>>>> physically in Boulder, Colorado.   If people could just say where
>>>> there
>>>> stuff is for sale (or where they need it) that will help.
>>>>
>>>> On Mon, Jan 31, 2011 at 8:48 AM, Peter T. Owsianowski <
>>>> pnoceanwesty@gmail.com> wrote:
>>>>
>>>>> Reverse Look Up though Poynt sez:  Alexandria, VA.
>>>>>
>>>>> On 1/31/11, Paul Guzyk <paullist08@guzyk.com> wrote:
>>>>> > Hey Nik, you may want to let the list know where you are.
>>>>> Some > things
>>>>> like
>>>>> > sliding door panels are a PITA to ship.
>>>>> >
>>>>> > In general, if anyone is selling or posting wanted items,
>>>>> please say
>>>>> where
>>>>> > you are.
>>>>> >
>>>>> > On Sun, Jan 30, 2011 at 5:06 PM, Nik Maravich <nikmaravich@gmail.com
>>>>> wrote:
>>>>> >
>>>>> >> I am restoring my 1987 Vanagon and I am looking for  a gray
>>>>> sliding
>>>>> >> door
>>>>> >> panel, with the cloth insert and chrome strip. I also need a
>>>>> pari of
>>>>> black
>>>>> >> framed sliding door window.
>>>>> >>
>>>>> >>
>>>>> >>  Nik Maravich
>>>>> >> 571-296-9817
>>>>> >>
>>>>> >
>>>>>
>>>>> --
>>>>> Sent from my mobile device
>>>>>
>>>>> Pete
>>>>> '79 Westy "Aardvark"
>>>>> '87 Westy "JoesVan"
>>>>> WWW.Busesbythebeach.com
>>>>>
>>
>