Great story!

I also had several good experiences with parts at Gossett VW in
Roswell, GA.

The salesfolks there, well, they are still mailing me invites to buy.

Chris.

Wysłane z iPhone'a

Dnia Feb 10, 2011 o godz. 15:59 Loren Busch <starwagen@gmail.com>
napisał(a):

> We have all, in the past, seen horror stories about dealing with the
> local
> VW dealership, their service department or their parts department.
> Well,
> once again I have to say that a recent (would you believe under $10?)
> dealing with my local VW parts department at Campbell - Nelson VW in
> North
> Seattle was an absolute and total pleasure, actually fun.  I called
> them
> Monday morning looking for a small trim item for Vanagons.  I'd
> screwed up
> the part number but they figured it out instantly.  Said they didn't
> have
> any but another VW dealer in Seattle had seven in stock (I needed
> 10).  I
> asked him to order them for me.  "No problem" he said, "They'd be here
> Wednesday".  All he wanted was my name, nothing else.  And the call
> came mid
> day yesterday, they were there and ready to pick up.  I pulled in this
> morning and walked into the parts area.  I was immediately greeted
> with a
> big smile and hello and a "I haven't seen you for a while".  That
> was the
> receptionist/cashier June, affectionately known as 'June Bug'.  And
> she was
> correct, I hadn't been in there for a couple of years.  There was a
> customer
> at the parts counter at the time and June asked if I'd like a good
> cup of
> hot chocolate?. Sure I said as she walked to the machine "What
> flavor?" she
> asked.  I chose French Vanilla (it was very good).  With the parts
> counter
> now vacant I walked up, told him my name and before I could describe
> what
> had been ordered he said "Oh yeah", turned and pulled the parts from
> a box
> right near the counter.  I commented that they were for someone that
> had a
> couple of Vanagons and with a smile on his face he quipped
> "Deliberately?"
> and we got into a conversation about Buses and Vanagons and keeping
> them on
> the road.  So then I took my little little bag of parts (again I'll
> mention
> this was a sale well under $10, local tax included), stepped over to
> June
> Bugs station and paid for them.  Walked out with the remainder of my
> French
> Vanilla hot chocolate and left with that 'warm fuzzy' feeling.
> BTW, I've used the service department there for wheel alignment and
> was
> always impressed with the service.  And one time I asked them at the
> service
> desk  about having work done on the air conditioning and the service
> manager
> instantly jumped in and really discouraged me from spending any
> money on the
> AC and warned that it would get expensive in a hurry.  Good shop.
> So, again I can say there is at least one VW dealership parts
> department
> that is ggod to deal with.