Our Customer Service department here at the Bus Depot has similar stories.
Stuff like this....

"This is the 4th defective Vanagon fuel pump I've had in a row from 3
different retailers.  No matter which one I install, my Vanagon still runs
like cr*p.  Can you sell me a fuel pump that works?"

...or...

"I just bought a brand new muffler from you, and when I hold it up against
the existing 20 year old tweaked and rusted header pipes and mounts on my
Vanagon, the flanges don't line up exactly.  Obviously the muffler is made
wrong.  Please send me one that has a flange in the right place."

...or....

"I bought an item off of Ebay or The Samba really cheap from a private
seller. I think it was originally purchased from the Bus Depot. When I
received it I was shocked to discover that it was missing parts and didn't
work. How do I return it to you for a warranty replacement? Can you send me
a prepaid shipping label?"

...or...

"I received a part that looked absolutely nothing like what I need.  I spent
the afternoon modifying it with a crowbar, a blow torch, a jackhammer, and a
small nuclear device, but it still won't fit. Please issue me an RA number
so I can return it for a full refund."

- Ron Salmon
  The Bus Depot, Inc.
  www.busdepot.com
  (215)  234-VWVW

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Toll-Free for Orders by PART # :  1-866-BUS-DEPOT