Hmmm, unfortunate, but ACE is a top notch air cooled shop in SLC- I know Art well, & he is  methodical, extremely knowledeable about VW engines & trannies, etc.  He is a businessman however, & charges well for his services.  I am sure his version of the story is somewhat different?

YMMV,

Mr. BZ-no axe to grind

On Oct 20, 2011, at 1:46 PM, Karl Wolz wrote:

> Friend of mine's experience with a SLC transmission shop. 
> 
> Karl Wolz
> Sent from my electronic umbilicus
> 
> Begin forwarded message:
> 
>> From: HARRY RISLEY <theris2@gmail.com>
>> Date: October 20, 2011 12:14:21 PM GMT-07:00
>> To: Karl Wolz <wolzphoto@q.com>
>> Subject: Fwd: My 1967 VW bus Transmission
>> 
> 
>> This is a copy of the letter I just sent to Art. In all my life I have NEVER had to send anything like it to ANYONE!
>> 
>> 
>> Begin forwarded message:
>> 
>>> From: HARRY RISLEY <theris2@gmail.com>
>>> Date: October 20, 2011 12:02:16 PM PDT
>>> To: acevw@aol.com
>>> Subject: My 1967 VW bus Transmission
>>> 
>>> Art,
>>> 
>>> I have NEVER written a letter to any one with the tone of this one. Discovering your business is possibly the worst thing that has ever happened to me automotively! After having to pay you $1100  to inspect my transmission. I got it back with nothing found wrong and with a new leak. When I bring it back to see if the leak can be fixed, You charge me another $150 with no promise that the leak would be stopped. Well, surprise, surprise ,surprise, It wasn't. That trip only cost me $300 for gas , motel and your charges. NOW, when i try to take the drain plug out to drain the transmission so that I can remove it for repair, I find that it has been installed so tightly that I couldn't remove it with a ratchet wrench. I had to use my impact driver and it wouldn't even work. It only managed to strip the allen head out of the drain!
>>> 
>>> I'm not sure if you have treated all of your customers this way but I am furious with the treatment I have received. I could have bought a new gear box for $700. I don't expect an answer to this, nor do I want one. I only know that this is no way to run a business . You can be certain that if ANYONE should ask for a recommendation for a shop, It won't be yours! In fact I will only be to willing to tell my story.
>>> 
>>> Harry Risley      Elko, Nv
>>