He told me he was getting in a nice rental soon ...

;)

Karl Wolz
Sent from my electronic umbilicus

On Feb 8, 2012, at 4:50 PM, Mark Tuovinen <aksyncronaut@GMAIL.COM> wrote:

> I will second that, Daryl goes above and beyond!
> 
> Mark in AK
> `87 Westy Syncro
> 
> P S  Of course I have to say nice things about him or he will part out or
> sell our van which he is storing until we can retrieve it after our 5800
> mile month long road trip
> 
> On Tue, Feb 7, 2012 at 4:33 PM, Larry Chase <roadguy@roadhaus.com> wrote:
> 
>> Volks,
>> 
>> Sorry to clog your inboxes with yet another story about outstanding
>> customer service from Daryl of AA Transaxle,  but it just has to be done :)
>> 
>> Further apologies to those who where involved or know of these recent
>> events.
>> 
>> Like many others, Maggie & I have been looking forward to attending Buses
>> by the Bridge 2012 in Lake Havasu City, AZ, for months.
>> 
>> On Friday 12/30 I left Oklahoma heading towards BBB 2012 with a few
>> planned detours first.
>> 
>> About 580 miles later,  a bit East of Albuquerque,  the roadhaus's  tranny
>> locked up in 4th gear.
>> 
>> We all know that sick feeling you get in the pit of your stomach when a
>> hugely anticipated trip is stalled on the side of the road.
>> 
>> The plan had been to pick up Maggie at the Las Vegas airport on Saturday
>> 1/7 and join several friends gathering at the Valley of
>> Fire State Park, just north of Vegas, that night.
>> 
>> To explore that area  and a few others and head to Havasu for BBB on
>> Thursday 1/11.
>> 
>> But there I  am on the side of I-40 feeling pretty down.
>> 
>> In a Hail Mary move I place a call to Daryl, just caught him as he was
>> leaving the shop.
>> 
>> Remember .. this is Friday night of New Years Holiday weekend.
>> 
>> After explaining the situation, Daryl calmly says and I quote " Gotcha
>> covered. You WILL be there.. that’s an order and I will do
>> whatever is in my power to make it so"
>> 
>> Really, I say, yup he replies.
>> 
>> The sick feeling is suddenly gone as Darryl explains that he has an extra
>> Syncro core and will begin the rebuild the next day.
>> 
>> And to just let him know where to ship it for the R&R.
>> 
>> Long Story Short ... I had a new transaxle in my hands a couple of days
>> later, two days for the install in Santa Fe (thks  to Thom at European
>> AutoWerks)
>> and I was on my way again.
>> 
>> Picked up Maggie at the Vegas airport on Saturday and joined our friends
>> as planned.
>> 
>> Absolutely amazing ... thanks to Daryl.
>> 
>> BTW .. complete trip report to follow soon.
>> 
>> Definition of "Soon" .. within the next 30 days :)
>> 
>> 
>> larry
>> roadhaus.com