Hi Ron,

Cheri emailed me and said she'll be sending a replacement faucet.

--
Jack "Rocket j Squirrel" Elliott
1984 Westfalia, auto trans,
Bend, Ore.

On 08/21/2012 01:35 PM, The Bus Depot wrote:
>> Jack
>> You may have learned a lesson the hard way as I did. I bought a power
> steer rack
>> the June of last year. Installed it in July and it's now failed on me. I
> can't even use
>> the lifetime warranty Maval claims as they will only deal with the
> distributer. In
>> Mavals reply they stated we deal with pallets of returned racks every
> month and
>> not individual ones.
>> Not quite sure how to take that,rude or a warning that their quality
> sucks.
>> Busdepot did offer to still accept my core for store credit You may have
> better luck
>> dealing with Trevor if it is one of his faucets and not one of the "before
> skylight
>> guy" made ones.
>> Lesson learned is not to hoard parts anymore. The quality has gone to far
> downhill
>> to chance it. I am making an effort to clear my shelfs of my hoard...
>
>
> Bill, check your email. I believe Fred emailed you sometime today, because
> our Maval distributor just got back to us this morning. The rack comes with
> a lifetime warranty, we just had to find out from the distributor how to
> handle it. (It's the first time we've had a warranty claim on one so we had
> to ask.) I'm sure the "pallets of returns" represents a tiny percentage of
> the parts they rebuild, given that they handle every make and model. We've
> certainly had no problems.
>
> Jack, I believe Trevor or Cheri already emailed you as well, to say that
> they are going to send you a new faucet. Again, check your email and let me
> know if you didn't receive it.
>
> - Ron Salmon
>    The Bus Depot, Inc.
>    www.busdepot.com
>    (215)  234-VWVW
>
> _____________________________________________
> Toll-Free for Orders by PART # :  1-866-BUS-DEPOT