1/2 breaker bars (more than one in the same day), screwdrivers that
looked like someone tried to jump start a bus and the screw driver
got stuck, cracked sockets, ratchets that stopped ratcheting have all
gone back & been replaced. Funny looks sometimes (especially the
second trip in the same day) but that have all been replaced.
I'm not surprised they didn't do a torque wrench.

I save broken Craftsman tools to take back when I go back, I have
more than one screwdriver so breaking something simple like that does
not require a special trip.  The last time I went in 'because
something broke' I cracked a 14mm 3/8 drive 12pt socket & went back
to get it replaced and buy the same socket in 1/2 drive. The 1/2
drive did the job and all is well, if I'd have had a 1/2" drive in
12pt when I started I would not have cracked the 3/8 drive... but
they replaced it, no questions asked (or funny looks).

I can always find a Sears...

Rob
vwrobb@gmail.com

At  11/10/2012 09:10 AM, J Stewart wrote:
>Ummmm, not so fast there. The "free" replacement policy doesn't
>apply to ALL Craftsman tools. Years ago I broke a fairly expensive
>Craftsman torque wrench. Took it back to the store and was told "So
>sorry, torque wrenches aren't covered" Tried another store. And
>another. Six Sears stores in all, and caused a big scene in two of
>them, getting managers involved, still wouldn't replace it. I have
>no love for Sears, but I would hate to see them go under and all
>those jobs lost. Jeff Stewart ----- Original Message -----
> > Take them back if they are Craftsman, they will replace them for free.
> > Rob
> > vwrobb@gmail.com
> > Somewhere in Oregon