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Subject:Re: Craftsman Tools, Ace Hardware
From:J Stewart
Date:Sun, 11 Nov 2012 20:51:54 +0000

Didn't mention it maybe but this incident took place long before there WAS a web page to check, like around 1986. Jeff Stewart ----- Original Message -----
> The Craftsman web page lists the warranty coverage for the various
> products.  And, torque wrenches are covered for one year only,
> accordin' to the information therein.  mcneely
> ---- J Stewart <fonman4277@COMCAST.NET> wrote:
> > Ummmm, not so fast there. The "free" replacement policy doesn't
> > apply to ALL Craftsman tools. Years ago I broke a fairly expensive
> > Craftsman torque wrench. Took it back to the store and was told "So
> > sorry, torque wrenches aren't covered" Tried another store. And
> > another. Six Sears stores in all, and caused a big scene in two of
> > them, getting managers involved, still wouldn't replace it. I have
> > no love for Sears, but I would hate to see them go under and all
> > those jobs lost. Jeff Stewart ----- Original Message -----
> > > Take them back if they are Craftsman, they will replace them for
> > > free.
> > > Rob
> > > vwrobb@gmail.com
> > > Somewhere in Oregon
> --
> David McNeely

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