Ditto what Pensionerd said well!

YMMV,

Mr. BZ-count to10 before going off?

On Fri, Nov 23, 2012 at 2:07 PM, Al Knoll <anasasi@gmail.com> wrote:

> So Jon,  it seems your 20+year old conveyance has problems.  Perhaps
> "looking inside" may help.
>
> Be that as it may, the business, any business is all about meeting and
> exceeding Customer (that's you) expectations.  Look inside, what were your
> expectations and did you communicate those to Bostig?
>
> "Put it on the wall" is the very best method.  The paper on the wall, read
> and agreed to BEFORE the work, becomes the contract for the work to be
> done.  At the delivery time you both check off the expectations and the
> warranty.  Gotta be written down and agreed to by ya both.  Else don't even
> start til you're both agreed to the outcomes and how to verify them.   As
> the project proceeds and changes need to be made, the provider will have to
> charge for these changes and that too is written down on the contract.
>
> So what if the provider misconnects the lamda sensors and causes your motor
> to run exceedingly rich which causes the exhaust to run red hot, destroying
> the wiring harness and causing other unseen damage?  Are you as the
> customer responsible?  Nope.  Even though the provider accuses you in
> person of not driving the car "right".
>
> Now what if the unseen damage (perhaps ignored by the provider) causes the
> brakes to fail?  Or the engine to wear excessively requiring a rebuild or a
> new motor.  Who should pay for correcting the damage?   Certainly not the
> customer.
>
> What all this means is that those aspects of the vehicle that were
> functioning to specification before the work should be functioning to
> specification after the work.  Leaving the drain plug loose on the oil pan
> will cause pretty rapid death of motor.  Only two entities could have
> perturbed the plug.  The provider, a "certified shop", or the owner.
> Howabout stripping one of the threaded inserts that supports the transaxle
> Who should pay to repair the damages.  The owner?  I don't think so.  Such
> are clearly a shop responsibility.
>
> However if the oil was leaking slowly and the owner was driving home from
> the shop some long distance, things get pretty muddy with respect to
> responsibility.
>
> Legal action or the threat of legal action is never the course unless ALL
> other paths have been explored.  Look inside and reconsider.
>
> Pensionerd.
>

--
Tom Buese