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Subject:More Friday Stuff, Credit Card Guarantees
From:Loren Busch
Date:Fri, 14 Dec 2012 13:41:50 -0800

Lesson to be passed on: If purchased with a credit card you may have some
very good recourse if problems arise.
I've had an interesting and pleasant experience this week with American
Express.  I bought a new camera at the end of November, an upgrade to my
existing pocket camera.  I had used it just once at the Vanagon GTG on Dec
2nd. I came home and downloaded the pictures. And then it disappeared. I
hunted every place for it in the van, at home, and everywhere I had been
since the 2nd.  No camera.  So someone else had to have it, therefore
stolen.  I contacted Amex to find out it such a situation was covered by
their 30 days from purchase stolen or damaged insurance.  They took the
info and started a claim.  And last night I got an email telling me they
had credited my account for the entire amount.  I checked my account today
and there it was, a credit for all of it.

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