YOU are being reasonable.  The VENDOR is being disingenuous.  What the hell does "for reference" mean if not reference to the part pictured being the one offered for sale?  I have had this experience also.  Sadly, straightforwardness in retail sales is becoming more and more a thing of the past.  Sometimes vendors will post a disclaimer, stating that the part pictured may not be the one offered.  Next, they will be saying that if they list a part number, that is "for reference only," and if the part shipped is different from the one listed, well, too bad.

mcneely

---- bernie <1234bjs@GMAIL.COM> wrote:
> I do not order many parts online so I'm requesting some input from others
> who are more experienced in this regard.
> I ordered a set of spark plug wires and the part number showed wires with
> the
> metal heat protectors.
> I assumed that is what I would get.
> There were other cheaper ones with no picture but I choose the most
> expensive
> with the metal heat protectors.
> The ones I received did not have the metal heat protectors
> They were put on and lasted 5000 miles before the heat put holes in them and
> engine started to miss.
> I have installed new ones with the metal protectors.
> When I discussed with vendor about not getting the ones I ordered they said
> that the picture was for reference only.
> Am I being unrealistic to expect that I would receive the part pictured
> online and referred to by the part number.
> Input would be appreciated.
>
> Thank you,
>
> Bernie

--
David McNeely