I've run into this too - but only with non-Vanagon-List Vendors. All my
dealings with List Vendors so far over the years havee been very
straight forward.

John

On 6/19/2013 2:36 PM, bernie wrote:
> I do not order many parts online so I'm requesting some input from others
> who are more experienced in this regard.
> I ordered a set of spark plug wires and the part number showed wires with
> the
> metal heat protectors.
> I assumed that is what I would get.
> There were other cheaper ones with no picture but I choose the most
> expensive
> with the metal heat protectors.
> The ones I received did not have the metal heat protectors
> They were put on and lasted 5000 miles before the heat put holes in them and
> engine started to miss.
> I have installed new ones with the metal protectors.
> When I discussed with vendor about not getting the ones I ordered they said
> that the picture was for reference only.
> Am I being unrealistic to expect that I would receive the part pictured
> online and referred to by the part number.
> Input would be appreciated.
>
> Thank you,
>
> Bernie
> .
>