Just to update with the spark plug wires.
Ron asked for pictures and on the basis of the pictures declared it a
defect and is looking after me 100 percent so thanks to Ron and the Bus
Depot.

On Thu, Jun 20, 2013 at 4:45 AM, kenneth wilford (Van-Again) <
kenwilfy@comcast.net> wrote:

> I am probably a little too lenient when it comes to returns and warranties,
> etc.  I just hate for a customer to have a bad experience with us so I try
> to do whatever I can to make them happy.  However there are still folks out
> there who are completely ridiculous in what they expect in a warranty.
>
> I recently had a customer email me who had bought a header system from us
> back in the days when we used to sell S&S Headers (before they bit the
> dust).  We had been trying something new at that time and having the
> headers ceramic coated.  This customer was from Canada and he wanted the
> extra protection because of the climate.  So we shipped these off to him
> and about a year later he emailed to say that the ceramic coating was
> starting to peel off, etc.  I ended my experiments into ceramic coating for
> just this reason.  I told him the only way we could help him out is if he
> removed the headers, shipped them back to the coater and we could get them
> re coated for him for free.  I never heard back from him for a long time.
>  Just a few months ago I got an email from him saying that his headers had
> failed and if there was still any warranty left on them.  I have all my
> records back to 2000 so I looked this customer up and saw the invoice from
> where we sold this to him... in 2001!  So this customer wanted warranty on
> an exhaust system that he bought 12 years ago!  Yeah,
>
> Vanagon owners are usually some of the most nice and reasonable people you
> will ever run across.  Occasionally you have to deal with the other kind of
> customer who has no idea what is reasonable.  It is all of you nice ones
> that keep us going :-)
>
> PS I am not really speaking to the current situation that started this
> thread at all.  Just sharing my experience for the fun and edu-tainment of
> all.
>
> Ken Wilford
> John 3:16
> www.vanagain.com
>
>
>
>
> On Thu, Jun 20, 2013 at 5:51 AM, Frank Condelli <RAlanen@aol.com> wrote:
>
> >         Ron, glad you replied and I will back you up.  I just launched my
> > on-line parts website some four weeks ago and let me tell you it's one
> > hell-of-a job, most folks have no idea what we go through.  We as vendors
> > do not manufacture these parts, we purchase them from distributors or
> > importers or import them directly.  These supplies can change due to
> who's
> > manufacturing what at ay given time.  We should be happy anyone is
> actually
> > manufacturing any parts for 30 year old vehicles, so we put up with what
> we
> > can get.  The parts in stock here are what I picture when I put the part
> up
> > on the site, then those parts get sold and new stock is brought in,
> > sometimes the part may differ and a new photo is needed, well, that a
> full
> > time job just to keep up with that, and let me tell you I try my best to
> > keep up with it even to the point that I built my own white box to take
> > photos of the parts but with all the other stuff going on here it just is
> > not always possible.  We do try to keep it straight but wow, you folks
> ask
> > a lot of the small vendors.  We are not Walley World with hundreds of
> > staff.   Here at Frank Condelli & Associates it's me and sometimes Rita
> if
> > she's not working her Hospital job.  So, please bear with us as we are
> here
> > to help you and we are doing our level best to do that.
> >
> >
> > On 2013-06-19, at 10:37 PM, Automatic digest processor <
> > LISTSERV@GERRY.VANAGON.COM> wrote:
> >
> > > Allow me to fill in some of the blanks here�������.
> >
> >
> >
> > Cheers,
> >
> > Frank Condelli
> > Almonte, Ontario, Canada
> > '87 VW Westy, '00 Kawasaki 250 Sherpa, "98 Ducati 750 Monster & Lionel
> > Trains (Collection for sale)
> > Frank Condelli & Associates - Vanagon/Vanagon Westfalia Service in the
> > Ottawa Valley
> > BusFusion a VW Camper camping event, Almonte, ON, June 06 ~ 09, 2013
> >
>
>
>
> --
> Thanks,
> Ken Wilford
> John 3:16
> www.vanagain.com
>