

| Subject: | Re: Good customer service experience, Rotopax |
| From: | Dave Mcneely |
| Date: | Mon, 8 Jul 2013 15:29:13 -0500 |
That's all well and good, Mr. Squirrel. I am glad the company is sending you a new container. But when I perused the Rotopax web site, I was definitely made to believe that these things are (1) indestructible, and (2) made to mount in all kinds of crazy ways on vehicles. I can understand the venting with temperature or altitude increases, and will do so when and if I get the containers I am considering. But I, like you, would mount them in the luggage rack. BTW, more information on how you mounted them would be useful to me. Thanks, McNeely ---- Rocket J Squirrel <camping.elliott@GMAIL.COM> wrote: > A couple of years ago I purchased a spare fuel container from Rotopax > (www.rotopax.com) in the 3-gallon size and mounted it in the luggage > rack of the Westy. I pulled it down two months ago and dumped the fuel > into the van's gas tank and refilled the container and put it back up. > > Two weeks ago, during a hot spell, I smelled gas and traced it to the > container, which was making a hissing sound and spilling gas down the > front of the van. The van was parked in the driveway at the time. > > Inspection revealed a hairline crack which had opened up on the side of > the container. After I removed the container I sent an email to the > company describing the problem. I received back a contact name at the > company and I called and left a message. > > Twenty minutes ago the nice lady returned my call and explained that the > containers have a one year warranty but because I wasn't yelling at her > or anything, she'd send me a replacement container. > > I inquired about whether this was a common failure and she said that on > hot days one should vent the container. > > Now I note that their website has the following in all caps: > > PLEASE NOTE: WHILE ROTOPAX STANDS BEHIND ALL PRODUCTS AND ANY FAILURE WE > CAN NOT BE RESPONSIBLE FOR DAMAGE DUE TO FUEL LEAK. A LARGE NUMBER OF > CUSTOMERS CARRY OUR FUEL PACKS ON TOP OF OFF ROAD VEHICLES WITHOUT ISSUE > BUT THIS IS AT YOUR RISK. PLEASE ALWAYS REMEMBER TO VENT THE FUEL PACK > ONCE PER DAY IF THE ELEVATION OR TEMPERATURE CHANGES SIGNIFICANTLY. > > But since it's on the roof of the van and laying on its side, she agreed > that that isn't really practical and said that the next best thing is to > not fill it completely. So it's just something I'll need to be aware of. > > Anyway, I'm pleased that she was willing to ship a new container to me, > no charge, even though I didn't follow the instructions. > > -- > Jack "Rocket j Squirrel" Elliott > 1984 Westfalia, auto trans, > Bend, Ore. -- David McNeely
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