pretty good answer.
it does include the word I had in mind.

still..the answer is one word.
A  step often not taken before turning to the online vanagon world.
Doctors do this a lot with patients.

On 7/12/2013 4:34 PM, David Beierl wrote:
> At 07:27 PM 7/12/2013, Scott Ohana wrote:
>> What is the First Step in diagnosing something ..?
>> something not working right.
>>
>> the first step, one word, 4 letters.
>>
>> It' flat amazing, seems to me anyway..how many times people don't do
>> this one basic action as their first step to solving a vanagon issue
>> problem.
>>
>> one word, 4 letters.
>
> Stop
> Thnk
> Look
> Smel
> Test
> Read
> Lstn
> Feel
> Dvid
>
> SELL! ;-)
>
> Yrs,
> d
>