I can't think of one word, but I do know this after 34 years as a telecommunications tech and shade tree mechanic: Check the simple stuff first, don't over complicate things, when troubleshooting something for a long time and frustrated, walk away for a while, and even if someone else said they already checked something-check it again anyway! Jeff Stewart ----- Original Message -----
> What is the First Step in diagnosing something ..?
> something not working right.
> the first step, one word, 4 letters.
> It' flat amazing, seems to me anyway..how many times people don't do
> this one basic action as their first step to solving a vanagon issue
> problem.
> one word, 4 letters.